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Community Engagement

This task helps you manage your community by automatically replying to new comments on your website.

Creating an Auto-Reply Task​

  1. Navigate to AIP > Automate and click Add New Task.
  2. Give your task a Name (e.g., "Blog Comment Replies").
  3. From the Category dropdown, select Engagement. The type will be set to Auto-Reply to Comments.
  1. Set your desired Frequency and Status.
  2. Click Next.

Content Selection​

Select the post types where you want the AI to monitor and reply to comments (e.g., Posts).

Filters​

Configure the rules for when the AI should reply.

  • Action on Reply: Choose whether to Approve Immediately or Hold for Moderation.
  • Do not reply to other replies: Check this to prevent the AI from replying to nested comments, ensuring it only responds to top-level comments.
  • Include/Exclude Keywords: Control which comments get a reply.
    • Include: The AI will only reply if the comment contains one of these comma-separated words/phrases.
    • Exclude: The AI will ignore any comment containing one of these words/phrases.

AI & Prompt​

Define the AI's instructions for writing the reply.

  • AI Settings: Select your AI provider, model, and other parameters. A smaller Max Tokens (e.g., 250) is usually sufficient for comment replies.
  • Reply Prompt: Write the instructions for the AI.
  • Placeholders:
    • {comment_content}: The text of the user's comment.
    • {comment_author}: The name of the person who left the comment.
    • {post_title}: The title of the post where the comment was made.

Click Save Task. The task will now check for new comments on the schedule you set.