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The User Portal is where paid users manage their AI Puffer account. Use it to download the plugin, manage licenses, update billing details, view invoices, and change subscriptions. Pro, Pro Plus, and Pro Max use the same premium plugin download. Plus and Max subscription invoices belong to the AI Puffer plugin product; one-time Cloud top-up invoices belong to the separate credit product. See Plans and Credits. Open the portal here: users.freemius.com

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Portal access

After checkout, Freemius sends an email with your portal access details. If you do not have the password, use Forgot Password on the portal login page.

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Websites

Use Websites to see where AI Puffer is installed and which site has an active license. Open: Manage Websites You can:
  • View connected websites.
  • Deactivate a license from a website.
  • Reuse the license on another website after deactivation.

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Move a license to another site

  1. Open Websites.
  2. Select the website that currently uses the license.
  3. Select AI Puffer if the site has more than one product.
  4. Open the license details.
  5. Click Deactivate.
After deactivation, activate the same license on the new WordPress site.

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Downloads

Use Downloads to download the latest Pro ZIP file or an older version. Open: Downloads To download an older version:
  1. Open Downloads.
  2. Find AI Puffer.
  3. Open the version menu next to the download button.
  4. Select the version you need.
Beta versions, when available, appear in the same version menu with a Beta label.

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Updates

Plugin updates appear in the WordPress admin dashboard. As long as your license is active, you can update the Pro plugin from Dashboard > Updates or Plugins.

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Licenses

Use Licenses to view license keys and check license status. Open: Manage Licenses

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Upgrade a license

Use this to review available upgrades from Pro to Plus or Max, or from a single-site license to a 2-site license. A 2-site Plus or Max license shares the same monthly allowance across both sites; it does not double the credits.
  1. Open Renewals & Billing.
  2. Select the subscription.
  3. Open the plan or license upgrade menu.
  4. Choose the new license.
  5. Complete checkout.
Review the price and effective date shown by Freemius before confirming. Lifetime Pro is a software license without included monthly plan credits; Plus and Max are recurring subscriptions.

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Payments and invoices

Use Payments to view payment history, download invoices, or update payment details. Open: Payments To download an invoice:
  1. Open Payments.
  2. Find the payment.
  3. Click Invoice.

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Cloud top-up invoices

Cloud credit purchases are a separate Freemius product from your Pro license. The WordPress AI Puffer > Account payment table may show only your plugin purchases.
  1. Open the Freemius customer portal.
  2. Sign in using the email used for the Cloud purchase.
  3. Select the Cloud credit product and open its payments or orders to download the invoice.
If the portal shows another account, sign out and sign in with the purchase email. Check the buyer email in checkout before paying. Use AI Puffer > Usage > Overview in WordPress to see the Cloud balance; the portal invoice is a payment record, not the current balance.

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Add VAT or business details

  1. Open My Profile.
  2. Update your billing information.
  3. Add your Tax or VAT ID.
  4. Save the profile.
Open: Profile Settings Future invoices will include the updated billing details.

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Update payment method

  1. Open Renewals & Billing.
  2. Select the subscription.
  3. Click Update next to the payment method.
  4. Complete checkout with the new card or PayPal account.

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Cancel auto-renewal

  1. Open Renewals & Billing.
  2. Select the active subscription.
  3. Click Cancel Auto-Renew.
  4. Confirm the cancellation.
Canceling auto-renewal stops future renewals. The license remains usable according to the terms shown in the portal.

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Support

Paid users can open support from the portal. Open: Support