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The User Portal is where paid users manage their AI Puffer account. Use it to download the plugin, manage licenses, update billing details, view invoices, and change subscriptions. Open the portal here: users.freemius.com

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Portal access

After checkout, Freemius sends an email with your portal access details. If you do not have the password, use Forgot Password on the portal login page.

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Websites

Use Websites to see where AI Puffer is installed and which site has an active license. Open: Manage Websites You can:
  • View connected websites.
  • Deactivate a license from a website.
  • Reuse the license on another website after deactivation.

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Move a license to another site

  1. Open Websites.
  2. Select the website that currently uses the license.
  3. Select AI Puffer if the site has more than one product.
  4. Open the license details.
  5. Click Deactivate.
After deactivation, activate the same license on the new WordPress site.

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Downloads

Use Downloads to download the latest Pro ZIP file or an older version. Open: Downloads To download an older version:
  1. Open Downloads.
  2. Find AI Puffer.
  3. Open the version menu next to the download button.
  4. Select the version you need.
Beta versions, when available, appear in the same version menu with a Beta label.

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Updates

Plugin updates appear in the WordPress admin dashboard. As long as your license is active, you can update the Pro plugin from Dashboard > Updates or Plugins.

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Licenses

Use Licenses to view license keys and check license status. Open: Manage Licenses

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Upgrade a license

Use this when you want to move from a single-site license to a license that covers more sites.
  1. Open Renewals & Billing.
  2. Select the subscription.
  3. Open the plan or license upgrade menu.
  4. Choose the new license.
  5. Complete checkout.
Freemius prorates the payment based on the current subscription.

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Payments and invoices

Use Payments to view payment history, download invoices, or update payment details. Open: Payments To download an invoice:
  1. Open Payments.
  2. Find the payment.
  3. Click Invoice.

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Add VAT or business details

  1. Open My Profile.
  2. Update your billing information.
  3. Add your Tax or VAT ID.
  4. Save the profile.
Open: Profile Settings Future invoices will include the updated billing details.

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Update payment method

  1. Open Renewals & Billing.
  2. Select the subscription.
  3. Click Update next to the payment method.
  4. Complete checkout with the new card or PayPal account.

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Cancel auto-renewal

  1. Open Renewals & Billing.
  2. Select the active subscription.
  3. Click Cancel Auto-Renew.
  4. Confirm the cancellation.
Canceling auto-renewal stops future renewals. The license remains usable according to the terms shown in the portal.

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Support

Paid users can open support from the portal. Open: Support