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Appearance

The Appearance section allows you to customize the chatbot's visual theme, text labels, and user interface features.

Theme​

Choose a visual theme for the chat window. Options include Light, Dark, ChatGPT, and Custom. Selecting "Custom" will reveal a detailed theme editor.

When you select the Custom theme, a comprehensive editor appears, allowing you to control every aspect of the chatbot's appearance.

  • General Appearance: Set the font and the roundness (border-radius) of chat bubbles.
  • Dimensions: Adjust the width and height of the chat container (for both inline and popup modes).
  • Colors: Customize colors for the main container, header, footer, messages, sidebar, and all buttons.

You can reset all custom theme settings by clicking the Reset button at the top of the theme editor.

Custom Text​

  • Greeting: The first message the user sees from the bot when the chat window opens.

  • Placeholder: The text that appears in the input box before the user starts typing.

  • Footer: A small line of text displayed at the very bottom of the chat window (e.g., "Powered by AI").

Fullscreen​

Adds a button to the chat header allowing users to expand the chat to fill the screen.

Download​

This toggle adds a button to the chat window that allows users to download a transcript of their conversation.

By default, all users—regardless of plan—can download conversations as plain text (.txt).

Users on the Pro plan can also download transcripts as PDF (.pdf).

PDF Download is a Pro Addon

To enable PDF downloads, go to the Addons page and activate the PDF Download addon. Once activated, a PDF download button will appear in the chat window header alongside the text option.

Copy​

Adds a copy button to each bot message, allowing users to easily copy the response text.

Feedback​

Adds "like" and "dislike" buttons to each bot message for collecting user feedback.

Starters​

Displays pre-defined conversation starters to guide users into beginning a conversation.

When enabled, a text area appears to define the starter prompts.

Starters is a Free Addon

This feature is disabled by default.
To use it, go to the Addons page and enable the Starters addon first.

Adds a conversation history sidebar to the chatbot.

Once enabled, a sidebar will appear directly inside the chat window. Users can toggle it open or closed using the sidebar button. Their previous conversations will be listed there.

A New Chat button is located at the top of the sidebar. Clicking it will start a fresh conversation.

To delete a conversation, users can hover over a conversation item and click the ✕ symbol.

note

The sidebar is only available in inline mode. It does not work with popup chatbots.