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Appearance

Customize the chatbot’s theme, text labels, and user interface features.

Theme​

Choose a visual theme for the chat window. Options include Light, Dark, ChatGPT, and Custom.

When you select the Custom theme, click Configure to open the full theme editor.

  • General Appearance: Set the font and bubble roundness.
  • Dimensions: Adjust chat container width/height (for inline and popup).
  • Colors: Customize container, header, footer, message bubbles, sidebar, and buttons.

You can reset all custom theme settings using the Reset button in the theme editor.

Custom Text​

  • Greeting: The first message users see from the bot when chat opens.
  • Placeholder: The text shown in the input before typing.
  • Footer: A small line of text at the bottom of the chat window (e.g., “Powered by AI”).
  • Typing text: Optional text label for the typing indicator (leave empty to use animated dots).

Configure the floating trigger button and popup behavior. These settings are available when Popup is enabled.

  • Position: Bottom Right, Bottom Left, Top Right, or Top Left.
  • Auto-open Delay (sec): Automatically open the chat after a delay; set 0 to disable.
  • Icon Style: Circle, Square, or None (uses your image without a background).
  • Icon Type: Default icon, Emoji, or Custom URL.
  • Icons: Choose Chat Bubble, Plus, or Question Mark (for the Default icon type).
  • Custom URL: Link to your image (e.g., PNG/SVG). Recommended size ~32×32.
  • Size: Adjust trigger size.
  • Colors: Adapts to the selected theme, including custom themes.
  • Enable Popup Hint: Show a small hint above the trigger.
  • Hint Text: Short, plain text (default: “Need help? Ask me!”).
  • Show Mode: On delay (once), Until chat opened, Until dismissed, Always.
  • Delay (sec): Time to wait before showing; 0 shows immediately.
  • Auto-hide (sec): Time until it hides itself; 0 keeps it visible until opened/dismissed.
  • Dismissible: Adds a close (×) button.
  • Frequency: Once per visitor, Once per session, or Always.
  • Device Visibility: Show on Desktop and/or Mobile.
  • Label Version: Increment to re-show the hint for all visitors after changes.

Fullscreen​

Adds a header button to expand the chat to full screen.

Download​

Adds a button to download a transcript of the conversation.

  • Text (.txt): Available for all sites when enabled.
  • PDF (.pdf): Available on Pro when the PDF Download addon is active.
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Enable the PDF Download addon from the Add-ons page to show the PDF button in the chat header alongside the text option.

Copy​

Adds a copy button to each bot message for easy copying.

Feedback​

Adds “like” and “dislike” buttons to each bot message to collect feedback.

Conversation Starters​

Show predefined prompts users can click to begin a conversation.

  • Click Configure to edit prompts.
  • Enter one prompt per line (maximum 6).
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Enable the Conversation Starters addon from the Add-ons page to use this feature.

Adds a conversation history sidebar within the chat window.

Users can toggle it open/closed, start a new chat, and delete past conversations.

To delete a conversation, hover over it in the list and click the ✕ icon.

Note: The sidebar is available for inline chat. It isn’t available when Popup is enabled.